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Frequently Asked Questions

What is Letshego’s nature of business?
Provide unsecured loans to government, parastatals and private sector employees.
 

What is Letshego’s vision?
To be the best provider of affordable and appropriate financial services.
 

What are the Group  values?
  • Professionalism: We pledge to treat all who come in contact  with us with professionalism
  • Integrity; We will conduct all our business dealings  with integrity
  • Teamwork; we believe in working together, as  teamwork is of value to us
  • Respect; Our team is founded on mutual respect for   all we come in contact with.
  • Customer Service;  Our customers are of importance to us.   We Promise them great customer service.
  • Selflessness and Excellent; Communication We pledge to be courteous in the nature   of our service effective and open    communication, keeping all stakeholders   informed.
 

How is Letshego different from the commonly known “Loan Sharks”?
  • We have pre-loan processes to assess affordability, whereas loan sharks do not have those processes, hence the name.
  • Our interest loans are comparable to those of commercial banks.
  • A legally binding contract is entered into between Letshego and its client.
  • Letshego is regulated by different legally recognized regulatory bodies within the countries it operates.
  • We do not take customers ATM Cards & PINs
 

What are Letshego’s interest rates and how do they compare with those of the competitors?

Our interest rates are determined by the loan type however, the   company is confident that its interest rates are extremely competitive.

 

What makes Letshego a financial service provider of choice?
  • Low interest rates 
  • Robust internal processes and controls aimed at ensuring that customers are assisted in timely and efficient manner thereby avoiding over-commitment of customers.
  • Excellent customer service
 

How do companies such as Letshego effectively deliver economic benefits to the ordinary man in the street?
  • Access to affordable financial assistance.
  • Employment creation
  • CSI initiatives
 

What is Letshego’s policy on HIV/AIDS?
The company does not discriminate its employees  and/or stakeholders who are HIV positive neither is HIV testing  a pre-employment consideration.
 

What is the company’s policy on Corporate Social Investment?
The policy emphasis is in supporting the nonprofit organisations and institutions working towards the development and empowerment of the country’s broader community. It focuses on areas such as education, welfare and poverty alleviation , HIV/AIDS related projects, entrepreneurship and small business development, , arts and culture, environment and sport development at grass roots level.
 

How do organisations access Letshego’s C.S.I. funds?
Organisations are encouraged to request for funds through their respective subsidiaries. All requests are periodically assessed by the CSI Committee.
 

What factors have attributed to Letshego’s growth?
  • Competitive interest rates
  • Diversified and  relevant products portfolio
  • Continuous increase of foot print
 

How does one become a shareholder of Letshego?
By buying shares currently from the Botswana Stock Exchange through stock brokers.
 

What would be my obligations as a shareholder?
Ensure good governance