CUSTOMER CARE CONSULTANT
Closing Date:
Wednesday, September 7, 2016
Location of the Job:
Namibia
Role profile
- To serve as a customer interface, telephonically and face-to-face, to attend to customer
queries, comments and complaints as well as maintaining high standards of product
knowledge.
Minimum Qualification
- Grade 12 (25 points)
Key responsibilities
- To deliver exceptional customer service in accordance with our customer service
standards.
- Updating of customer data to ensure data integrity.
- Identify process and product enhancement to improve service delivery to customers.
- Support our customer centric culture by providing timeous feedback to customers
(telephonically, e-mail or face-to-face).
- Remain abreast of new product and process developments.
- Assist with loan settlement quotations, letters and other corporate correspondences.
- Prepare monthly customer complaints return.
- Identification and referral of sales leads.
- Ability to identify change in sales patterns and escalate to supervisor.
- Ability to develop good working relations with all supervisors and fellow colleagues
for cohesion in the business.
Experience should include
- Related experience in customer service and sales will be an added advantage.
- Computer literate.
- Fluent in English and any other Namibian language will be beneficial (speak and writing).
- No criminal record.
Only shortlisted candidates will be contacted. People with disabilities are encouraged to apply.
Apply: