Head Credit Operations

Head, Credit Operations will be responsible to ensure continuous improvement of systems and processes that underpin consumer, MSE and Informal lending offer, such as underwriting, loan administration, and collections.
To ensure consistent application of a credit policy, periodic credit reviews of customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and Non-performing loans 

•Ensures adequate outlining of process flows, definition of operating rules and policies, assigning of operational roles and responsibilities, integration of manual operations with systems and defining performance metrics.
•Develop and implement policies and procedures related to Credit underwriting, Collection and Recovery Risk at Group level.
•Liaise with Credit Bureaus, Registries and data providers to ensure integration into our data and usage to of the data to enhance our Credit Models
•Ensures adequate management of credit processes and oversees a wide range of operational activities alongside managing customer relationships
•Ensures standardization of the manual authorizations process as it relates to credit
•Ensure that credit reviews and requests are dealt with scientifically and timeously
•Identifies, drafts, develops and implements operational processes, policies and guidelines as it relates to credit
•Analyzes the performance of existing clients loans and products
•Ensures development of credit risk management strategies, maintenance of the credit policy and recommend changes in the credit policies for the Group
•Oversees the acceptance or rejection of credit recommendations and ensure adequate monitoring of credit grants and updates
•Ensures awareness of best practice methods and trends, conduct prompt investigation of customer credit applications and make appropriate recommendations when required

Qualifications: 
•A bachelor’s degree in Economics, Business Administration, Banking and Finance, Accounting, Finance and Administration or any related field
•Minimum of 6 years working experience in a financial institution is required of which at least 4 should be at managerial level.
Experience: 

•Good working knowledge of financial procedures and applications
•Understanding of banking practice and related policy issues, their implications and applications
•Knowledge of credit operations and management
•Expertise in formulation and implementation of credit policies and regulations
•Expertise in credit administration/ supervision
•Excellent analytical skills.
Knowledge of the following is an added advantage;
•Master’s Degree in business or development finance related field or management is an added advantage
•An understanding of payment systems methodologies and implementations
•An understanding of the functions of and the implementation of Credit Bureau strategies