Manager: Channels: Payments and Settlements
Closing Date:
Friday, November 2, 2018
Location of the Job:
Namibia
Reference Number:
N/A
Job Description:
Position: Manager: Channels: Payments and Settlement
Reports To: Chief Operations Officer
Purpose of the Job:
To ensure the efficient functioning the electronic channels (USSD/IB/Cards) as well as processing settlement of payments within Letshego Bank Namibia and National Payment System. Responsible for the maintenance of best practice, standards and procedures in regards to the payments and settlement function in accordance with local and international association payments and clearing rules and regulations. This is a support function, therefore, the incumbent must be customer centric and have high regard for customer service and problem resolution.
Key Accountabilities:
Overall understanding and custodianship of the LBN Payments operations/functions of the SWIFT, NISS, Card, IB, USSD and EFT payment systems (all LBN Payment Systems);
Understanding of the Namibia Payments System (NPS) and the relevant integration points;
Understanding of Interbank clearing rules and processes;
Awareness of the Bank of Namibia Payments and Settlements System Department (PSSD), Business Services Department and related determinations on payments and banking products;
Ensure the existence of adequate processes and controls to provide assurance that all SWIFT/ NISS, Card, IB, USSD and EFT payments/ transactions (outward/ inward) received during the day are completely and accurately processed within the prescribed turn-around time (TAT) and that any pending items are identified and promptly attended to;
Represent the company at the appropriate industry forums and projects;
Strive to reduce the errors in processing outward / inward payment transactions;
Coordinate with correspondent banks for following up on any transfers not processed (outward) and for any queries on incoming remittances;
Coorporate /Engage with the Customer Contact Centre and IT Support functions for resolving SWIFT / NISS, Card and EFT related issues;
Engagement with vendors and manage SLA to ensure the high availability and performance of our channels / payments systems;
Ensure high standards of confidentiality to safeguard commercially sensitive information;
Ensures that daily processing, control of related financial transactions and inward / outward EFT, Cards and NISS transactions in accordance with documented procedures and in accordance with the various settlement windows (Namclear, NISS);
Ensure all payments and settlements are made on time in accordance with local cut-off times and documented procedures ; Monitor and report daily position of Bank of Namibia settlement accounts
Ensures that daily verification, matching of all clearing and settlement accounts (EFT Suspense, Unpaids etc.) and investigate / query all outstanding and unmatched / open entries.
Monitor and provide supporting comments daily, weekly and monthly on aging entries outstanding on the clearing related accounts to Supervisor
Ensures the running and execution of daily reports and the compilation and submission of periodic executive reports to the COO;
Ensuring that the preparation of daily, weekly and monthly reconciliations by submission for review (as per departmental and Finance department reconciliation plan)
Ensures the prompt and accurate delivery of funds to customers and banks to create a positive corporate image and minimise claims. Review and ensure compliance with policies and procedures and country regulatory requirements Ensures that there is a sufficient well trained second line support structure within the department to handle calls escalated from the Customer Contact Centre and the branch network; Provide support on audit issues pertaining to operational issues, including management response, follow up, correction and reporting All other duties aligned with Payments and settlements as directed by Management,
Knowledge and Experience Required of Job Holder:
Grade 12, 25 points
A relevant degree in Informatics (ICT), commerce or equivalent qualification;
Minimum of 5 years’ experience in a banking operations / treasury, payments and settlement environment;
Proven knowledge and experience in electronic channels and digital technology operations;
Transaction/Solution performance monitoring and statistical information reporting
Proficiency with Microsoft suite of products primarily word and Excel Spreadsheet;
Hands-on knowledge of Operational control / Reconciliation functions Attention to detail and Problem Analysis;
Ability to multi task, work under pressure and to tight deadlines;
Must have a passion for problem solving and customer service;
Ability to work flexible and prolonged hours.
Apply: