Manager Operations

Closing Date: 
Friday, November 2, 2018
Location of the Job: 
Namibia
Reference Number: 
N/A
Position: Operations Routine Control Supervisor
Reports To: MANAGER OPERATIONS
Purpose of the Job (Job Summary):
The purpose of this role is to ensure the adherence to routine control procedures and contained in approved policies and procedure manuals. The role performs assessments/inspections on the effectiveness of the controls and continuously review breaks in controls as identified via reported incidents, and recommend improvements to address gaps and inefficiencies.
The role shall provide value added services such as the provision of process/control training to address shortcomings identified in its routine assessments and recommend changes for improvement.
 
Key Accountabilities:
1. Strategic Operations Management Focus/Delivering Operational Efficiency
 To continuously research and implement initiatives aimed at improving operational efficiencies within the organisation.
 Assist the Manager Operations in all operational matters and contribute to the overall performance of the department by pro-actively identifying areas for improvement, including automation of processes.
 Managing the monthly updating of the Branch Operations Dashboard / Scorecard and the monthly reporting of the branch performance.
 Ensuring that the controls set out in the Operations Dashboard are executed upon and tracked for continuous improvement and risk management.
 Management of the branch Operational Risk Management Plan (ORMP).
 Ensure that training gabs/training needs are identified and addressed.
 Monitor performance of the branch/departments administration environment with specific focus on risk containment.
 Perform independent observations on the application and adherence of bank regulations, policies and processes within the administration environment within branches/departments.
To ensure compliance with business processes, and regulatory requirements in branches
 Assist with the development and implementation of preventative measures and control mechanisms when and where needed, e.g. branch management control schedules and diary systems for branch operations supervisors.
 Monitor and control branch control activities in regard completion, correction and storage of bank documents within the branch administration environment, e.g. opening documents, mandates and reports.
 Monitor control over bank assets and registers.
 Monitor the application and effective use of the financial solutions, services and the adherence to laid down processes and procedures.
 Perform routine branch inspections to assess level of adherence to the controls and procedures.
 
Knowledge and Experience Required of Job Holder:
 Must have Grade 12 with minimum 25 points
 University degree or equivalent professional qualification in banking an advantage.Demonstrate a good level of ability in both English and basic Mathematics 
 At least 3 years’ experience in an Operations or related area of in the financial services sector
 Experience in Training/Communication, specifically the development and delivery of training material would be an advantage.
 Computer literate (up to but not including Macros)
 Drivers Licence
 

 

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