SENIOR RELATIONSHIP OFFICER

Closing Date: 
Friday, February 21, 2020
Location of the Job: 
Letshego Bank Namibia, Windhoek
Reference Number: 
N/A
SENIOR RELATIONSHIP OFFICER – DIRECT SALES AGENT
Date of issue: 01 March 2020
Start date of position: 01 April 2020
Position is tenable at: Letshego Bank Namibia
 
Job Description
“The functions and responsibilities listed in the job description are not exhaustive and may be changed at any time, depending upon the operational requirements of the employer, and within the parameters of the post held by the employee”
Reports to: REGIONAL MANAGER: CONSUMER DIVISION (DIRECT SALES AGENT)
 
Purpose of the Job:
1. Do short-term planning, ensure compliance to policies and procedures and monitor levels of productivity and sales, provide technical assistance to Direct Sales Agent staff and motivate direct reports to accomplish day to day goals.
 
Key Accountabilities:
1. Ensure that Direct Sales Agent staff perform their duties in line with internal policies and procedures by performing regular spot-checks
2. Ensure that customers are serviced in accordance with our customer service standards
3. Liaise with Quality Assurance department to assess the quality of applications received (accuracy and completeness thereof)
4. Liaise with Call Centre department to address telephone sales
5. Assess training needs in the department
6. Conduct bi-annual performance reviews for all direct reports
7. Ensure DSA staff are equipped with the necessary tools to perform their jobs optimally.
8. Departmental meetings to discuss overall performance and areas of improvement
9. Escalate urgent matters to manager level where required
10. Coordinate and monitor DSA staff performance in line with set targets
11. Ensure suspicious and fraudulent transactions are reported
12. Identify opportunities and process improvement initiatives
13. Advice management on issues affecting the company image
 
Thinking Requirements and Working Complexity:
1) Ability to devise solutions relevant to a particular situation, bearing in mind the various inherent constraints that surround all of matters such as cost control, and human resource limitations
2) Ability to devise and revise sales strategies to learn adeptly from mistakes.
3) Ability to develop good working relations with management (and other levels) for cohesion in the business, but at the same time must demonstrate the authority, independence and courage to challenge the status quo when necessary.
 
Knowledge and Experience Required of Job Holder:
1) Grade 12 (25 points)
2) Related degree/diploma would be an added advantage
3) Related experience in customer service and sales
4) Computer literate
5) Fluent in English (speak and writing)
6) No criminal record
7) At least 2-3 years’ experience in lending environment
Additional Information:
Multi-cultural awareness, sensitivity and relatability and the ability to interact with a wide range of differing levels of customers.
 
Closing date for applications: 21 February 2020
Apply to (email address): na.recruitment@letshego.com
Standard Disclaimer: Only shortlisted candidates will be contacted