A job vacancy has arisen within the LFSB tenable in Francistown for the above-mentioned position reporting to the Solution Business Development Manager, the details of the role are outlined below:

Purpose of the Job:

• Receive and welcome clients
• Promptness in attending to clients
• Assisting clients in filling their application forms.

Key Accountabilities: 

• Accuracy and explanation of requirement needed
• To check if clients brought all the requirements
• Ability to detect fraud and report them immediately
• Efficient communication with colleagues for uniformity of products and procedures within the company
• Making sure sales targets are met
• Retention of existing customers through database management
• Minimizing settlements and retaining clients
• To ensure the clients are served timely
• Improve customer satisfaction
• Gather more feedback from our clients

Key Performance measures

• Sales and financial targets as per KPA scorecard
• Portfolio profitability measured by contribution
• Number and quality of leads written
• Customer satisfaction index
• Customer retention

Knowledge and Experience Required of Job Holder:

• Diploma in any business related course
• Customer-Service Skills
• Demonstrated integrity and ethical standards
• Professional demeanor
• Effective listening, communication (verbal and written), and negotiating skills

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.